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I do not see / cannot use the item(s) I purchased with HCoin in the game. Or, they're simply gone!

    If you cannot use the items, please check the following: 1. If the items are still in your in-game mailbox or warehouse. 2. Restart the game to see if the items are now usable. If the issue persists, you can contact us and provide us with the following information: • A screentshot of the item and its name in full • Time of purchase (Can be checked in the Member Center)