I've topped up, but the HCoin balance remains unchanged!
Do not see your newly purchased HCoin in your account? It may take a while for the syncing process to complete. Please wait a moment or try refreshing the page. If the purchased item does not show up in your account after a while, please contact us and provide us with the following information:
• Your account email in full
• Full screenshot of the top-up transaction order made through the platform, including account email, date, fee, and order number.
• Your reason(s)