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If you find your HCoin missing or the amount incorrect, it may be due to system errors, network issues, or user operation errors. You can contact us and provide us with the following information: • Your account email in full • Full screenshot of the top-up transaction order made through the platform, including account email, date, fee, and order number. • Amount of HCoin before & after the issue • Date and time of the issue • Your reason(s)